Conflict Resolution Formula

Are you in the middle of a conflict? Besides the awkwardness of the situation, it is affecting everyone around you and your ability to get things done. Use these tips to move the situation toward resolution.

guys-in-conflictAcknowledge their concern or state your concern
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Add an empathetic statement
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State your interest in resolution or the reason for the way it is
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Ask “How can I help?”

Here are some reasons this formula works.

  • Giving the other party a listening ear pulls some of the emotion out of the interaction.
  • Encouraging them to talk helps them verbalize what they are feeling and rationalize the situation.
  • Apologies can move the conflict forward to resolution. Never be afraid to apologize if it will move the situation forward. It shows you are taking responsibility for your participation in resolution.
  • All parties involved usually can assume some responsibility in most misunderstandings.

currency-iconThis article is an excerpt from Currency: Striking Networking Gold in a Relationship Economy. Click here to learn more about the book and buy your own copy.

About Carrie Perrien Smith

Carrie Perrien Smith MBA is a marketing, branding, and communication expert. She works internationally with speakers, authors, business leaders, candidates, and growing companies who want to brand themselves as experts in their industry and build a speaking and consulting business. Tons of advances have happened during her career that spans thirty years in the communication and publishing industry. She mingles the best of the old-school, tried-and-true techniques with new-tech publishing and communication tools to help her clients build a brand that screams EXPERT AND WORTH EVERY PENNY!
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