The Importance of Speaking Skills

Our ability to speak to others — one-on-one, in small groups, or in front of an audience — is critical to our success in life. We all have something important to contribute to the world that will most likely rely on our ability to use our voice. Butterflies are okay. They just need training to fly in formation. It’s acceptable and natural to be nervous in front of a group. You can get practice by … Continue reading

Professional Image and Interpersonal Skills Impress Customers

young-man-helping-customer

Here are a few quick tips for those business owners who want to make the best splash with their customers through their image and interpersonal skills. Strive to create customers for life. Be customer-focused in everything you do. Treating them the way YOU want to be treated (Golden Rule) AND the way THEY want to be treated (Platinum Rule) will make a substantial investment in a lifelong business relationship. Put your professional biography on your … Continue reading

Upgrade Your Appreciation

I served on the board of the Oklahoma Chapter of National Speakers Association. The president of the organization during my service was Kristine Sexter. She was an amazing and authentic appreciator of her team. Even though she was a thorough, consistent leader, I loved working with her because of her lavish appreciation. There are many more creative, heartfelt, and specific way to say thank you. Here are some examples that I pulled from Kristine Sexter’s … Continue reading

Conflict Resolution Formula

Are you in the middle of a conflict? Besides the awkwardness of the situation, it is affecting everyone around you and your ability to get things done. Use these tips to move the situation toward resolution. Acknowledge their concern or state your concern + Add an empathetic statement + State your interest in resolution or the reason for the way it is + Ask “How can I help?” Here are some reasons this formula works. … Continue reading